FAQ
Frequently Asked Questions
Shopping
Ebooks are digital books that can be read on electronic devices such as computers, smartphones, tablets, and e-readers.
To purchase an ebook from our website, simply browse our selection of ebooks, select the book you want, and click on the “Buy Now” button. Follow the instructions to complete your purchase and download your ebook.
The books on our website are e-books, not paper books, and they come in PDF, EPUB, MOBI formats, the most common formats so that you can open them on a computer or mobile phone:
- PDF (.pdf) – A very popular eBook format from Adobe which most eReaders support.
- EPUB (.epub) – An open eBook standard created by the International Digital Publishing Forum (IDPF). It features reflowable text, inline images and the ability to use Digital Rights Management (DRM) such as Adobe Digital Editions.
- MobiPocket (.mobi) – A format primarily designed for PDAs and older mobile devices. Also used on the Kindle.
You can read your ebook on any electronic device that supports the format in which it was downloaded. This includes computers, smartphones, tablets, and e-readers.
Unfortunately, due to the nature of digital products, we cannot accept returns or offer refunds on ebooks. We recommend that you carefully read the eBook description and reviews before making your purchase.
No, sharing ebooks is a violation of copyright law. Only the purchaser is allowed to read the ebook on their electronic devices.
You can contact our customer support team by emailing us at support@ebookz.com We will respond to your inquiry as soon as possible.
Payment
We accept various payment methods including credit cards, debit cards, PayPal, and other digital payment platforms.
Yes, we take the security of our customers’ payment information very seriously. We use industry-standard encryption technology to protect your payment information.
No, we do not store any payment information on our website. All payment information is processed by third-party payment processors who specialize in secure online transactions.
No, there are no additional fees charged for your purchase. The price you see on the website is the total amount you will be charged.
It depends on the type of gift card you have. Please contact our customer support team with the details of your gift card and we will let you know if it can be used to purchase ebooks on our website.
Yes, you will receive a receipt for your purchase via email. Please make sure to provide a valid email address during the checkout process.
